Hilfe-Center
Browse by where you are in the process — purchasing, payment & setup, remote connection, or billing & tickets. Specific details defer to thepricing pageand ticket replies.
Nutzungsphasen
Klicken Sie auf eine Phase, um zu den Q&As zu springen.
Produkt & Spezifikationen
Vor der Bestellung — Verstehen, was Sie erhalten
Die folgenden Antworten beschreiben den Standard-Tarif. Bei Sonderkonditionen haben Vertrag und Tickets Vorrang.
Dedizierter Rechner oder gemeinsam genutzte Ressourcen?
Plans are delivered asindividual Mac machinesfor remote development, build, and desktop use. Whether the machine is fully dedicated and the isolation granularity depend on thecontract and delivery notes; you can verify instance specs and connection endpoints in the console after login.
Wird Bandbreite oder öffentliche IP mit anderen geteilt?
Standard plans are labeled1 Gbps dedicated bandwidthanddedicated IPv4(seepricing page). If shared-resource tiers exist, they will be clearly labeled on the order page and order details — they are never mixed in silently.
Welche Rechenzentrumsregionen sind verfügbar?
Select a node on the pricing page at checkout. Common options includeSingapore, Japan, South Korea, Hong Kong, US Westand others (full list reflects live stock on the order page). The IP and egress route are configured to the selected region — seeplan details.
Was ist das Add-on "Multi-Mac Thunderbolt-Verbindung"?
An add-on that usesThunderbolt 5for high-speed multi-machine interconnect,add-onsuited for multi-machine workflows. Check it on thepricing pageorder page alongside your main plan; it is billed in the same cycle. See theadd-on price table.
Bereitstellung & Abrechnung
Wie überprüfe ich Zeiten und Rechnungen nach der Zahlung?
Daily plans are typically one-time purchases; weekly/monthly/quarterly plans are subscriptions. Guest orders can be merged by logging in with the same browser.
Wie lange dauert die Bereitstellung nach der Zahlung?
Payment enters theticket & activation queue. Wait time depends onstock, review, and configuration; track progress in Orders & Dashboard. You will typically receive an email or in-site notification on activation (subject to actual configuration).
Wo finde ich Bestellstatus, Ablaufdatum und Verlängerungshistorie?
After login, go to theDashboardbilling/orders section (e.g. 'Invoices', 'Billing List', or order list) to viewstatus, billing cycle, expiry date, and renewal history.Weekly/monthly/quarterlyplans auto-renew if not cancelled before expiry;Dailyplans are one-time purchases. Guest orders can be merged by logging in with the same browser.
Fernzugriff
Nach der Bereitstellung — Wie verbinde ich mich mit macOS?
Graphical desktop uses VNC; command-line uses SSH. Both credentials are found in the dashboard — do not display them publicly.
Wie richte ich VNC-Remote-Desktop ein?
Once the instance is ready, log in toDashboard, go to 'My Machines' and open theVNC, or open theremote desktop pageand connect with your order number and token. The token acts as a temporary key — keep it safe.
Wie melde ich mich per SSH-Terminal an?
Copy theSSH command example(host, port, username, etc.) from the machine card in the dashboard and run it in your local terminal. Use the provided key or password — never upload private keys to untrusted environments or code repositories.
Konsole & Tickets
Energieverwaltung und Instanzdetails im Dashboard
Physical machine power operations are carried out by ops via the ticket system — not an instant button like a local VM.
Wie fordere ich Start, Stopp oder Neustart an?
Initiate apower operation(on / off / restart) from 'My Machines' on the target instance. The request enters theticket system, ops execute it and write back the status. Processing time depends on the queue and data center schedule.
Wo finde ich CPU, RAM und IP?
Log in toDashboardand go toOverview / My Machinesto view CPU, RAM, disk, IP, region, and SSH/VNC access. If details don't match expectations, submit a ticket with your order number.
Persönlicher Support
Wenn Dokumentation nicht hilft — So erreichen Sie uns
Our team needs enough context to resolve issues in one round — the more complete your order number and reproduction steps, the fewer back-and-forths needed.
Welche Support-Kanäle gibt es?
Please contact us viaticket systemor the methods listed on theSupport kontaktierenpage. Include yourorder number, instance ID, symptoms, and timeline; for connection issues, adding the steps you've tried and error screenshots helps significantly.
Keine passenden Ergebnisse. Versuchen Sie andere Stichwörter oderSupport kontaktieren.
Benötigen Sie spezifischere Hilfe?
Billing details are on the plans page; instance and ticket actions are in the dashboard; if self-service doesn't resolve it, contact us with your order number.