고객센터

Plans are delivered asindividual Mac machinesfor remote development, build, and desktop use. Whether the machine is fully dedicated and the isolation granularity depend on thecontract and delivery notes; you can verify instance specs and connection endpoints in the console after login.

Standard plans are labeled1 Gbps dedicated bandwidthanddedicated IPv4(seepricing page). If shared-resource tiers exist, they will be clearly labeled on the order page and order details — they are never mixed in silently.

Select a node on the pricing page at checkout. Common options includeSingapore, Japan, South Korea, Hong Kong, US Westand others (full list reflects live stock on the order page). The IP and egress route are configured to the selected region — seeplan details.

An add-on that usesThunderbolt 5for high-speed multi-machine interconnect,add-onsuited for multi-machine workflows. Check it on thepricing pageorder page alongside your main plan; it is billed in the same cycle. See theadd-on price table.

Payment enters theticket & activation queue. Wait time depends onstock, review, and configuration; track progress in Orders & Dashboard. You will typically receive an email or in-site notification on activation (subject to actual configuration).

After login, go to theDashboardbilling/orders section (e.g. 'Invoices', 'Billing List', or order list) to viewstatus, billing cycle, expiry date, and renewal history.Weekly/monthly/quarterlyplans auto-renew if not cancelled before expiry;Dailyplans are one-time purchases. Guest orders can be merged by logging in with the same browser.

Once the instance is ready, log in to대시보드, go to 'My Machines' and open theVNC, or open theremote desktop pageand connect with your order number and token. The token acts as a temporary key — keep it safe.

Copy theSSH command example(host, port, username, etc.) from the machine card in the dashboard and run it in your local terminal. Use the provided key or password — never upload private keys to untrusted environments or code repositories.

Initiate apower operation(on / off / restart) from 'My Machines' on the target instance. The request enters theticket system, ops execute it and write back the status. Processing time depends on the queue and data center schedule.

Log in to대시보드and go toOverview / My Machinesto view CPU, RAM, disk, IP, region, and SSH/VNC access. If details don't match expectations, submit a ticket with your order number.

Please contact us viaticket systemor the methods listed on the지원팀 연락page. Include yourorder number, instance ID, symptoms, and timeline; for connection issues, adding the steps you've tried and error screenshots helps significantly.