Центр помощи
Browse by where you are in the process — purchasing, payment & setup, remote connection, or billing & tickets. Specific details defer to thepricing pageand ticket replies.
Этапы использования
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Продукт и характеристики
Перед заказом — поймите, что вы получаете
Ответы ниже описывают стандартный тариф. При наличии особых условий приоритет имеют контракт и тикеты.
Выделенный сервер или общие ресурсы?
Plans are delivered asindividual Mac machinesfor remote development, build, and desktop use. Whether the machine is fully dedicated and the isolation granularity depend on thecontract and delivery notes; you can verify instance specs and connection endpoints in the console after login.
Полоса пропускания или публичный IP используются совместно с другими?
Standard plans are labeled1 Gbps dedicated bandwidthanddedicated IPv4(seepricing page). If shared-resource tiers exist, they will be clearly labeled on the order page and order details — they are never mixed in silently.
Какие регионы дата-центров доступны?
Select a node on the pricing page at checkout. Common options includeSingapore, Japan, South Korea, Hong Kong, US Westand others (full list reflects live stock on the order page). The IP and egress route are configured to the selected region — seeplan details.
Что такое опция «Подключение нескольких Mac через Thunderbolt»?
An add-on that usesThunderbolt 5for high-speed multi-machine interconnect,add-onsuited for multi-machine workflows. Check it on thepricing pageorder page alongside your main plan; it is billed in the same cycle. See theadd-on price table.
Развёртывание и выставление счетов
Как проверить время работы и счета после оплаты?
Daily plans are typically one-time purchases; weekly/monthly/quarterly plans are subscriptions. Guest orders can be merged by logging in with the same browser.
Сколько времени занимает развёртывание после оплаты?
Payment enters theticket & activation queue. Wait time depends onstock, review, and configuration; track progress in Orders & Dashboard. You will typically receive an email or in-site notification on activation (subject to actual configuration).
Где найти статус заказа, дату истечения и историю продлений?
After login, go to theDashboardbilling/orders section (e.g. 'Invoices', 'Billing List', or order list) to viewstatus, billing cycle, expiry date, and renewal history.Weekly/monthly/quarterlyplans auto-renew if not cancelled before expiry;Dailyplans are one-time purchases. Guest orders can be merged by logging in with the same browser.
Удалённый доступ
После развёртывания — как подключиться к macOS?
Graphical desktop uses VNC; command-line uses SSH. Both credentials are found in the dashboard — do not display them publicly.
Как настроить удалённый рабочий стол VNC?
Once the instance is ready, log in toПанель управления, go to 'My Machines' and open theVNC, or open theremote desktop pageand connect with your order number and token. The token acts as a temporary key — keep it safe.
Как войти через SSH-терминал?
Copy theSSH command example(host, port, username, etc.) from the machine card in the dashboard and run it in your local terminal. Use the provided key or password — never upload private keys to untrusted environments or code repositories.
Консоль и тикеты
Управление питанием и сведения об инстансе в панели управления
Physical machine power operations are carried out by ops via the ticket system — not an instant button like a local VM.
Как запросить запуск, остановку или перезапуск?
Initiate apower operation(on / off / restart) from 'My Machines' on the target instance. The request enters theticket system, ops execute it and write back the status. Processing time depends on the queue and data center schedule.
Где найти CPU, RAM и IP?
Log in toПанель управленияand go toOverview / My Machinesto view CPU, RAM, disk, IP, region, and SSH/VNC access. If details don't match expectations, submit a ticket with your order number.
Персональная поддержка
Если документация не помогает — как с нами связаться
Our team needs enough context to resolve issues in one round — the more complete your order number and reproduction steps, the fewer back-and-forths needed.
Какие каналы поддержки доступны?
Please contact us viaticket systemor the methods listed on theСвязаться с поддержкойpage. Include yourorder number, instance ID, symptoms, and timeline; for connection issues, adding the steps you've tried and error screenshots helps significantly.
Результатов не найдено. Попробуйте другие ключевые слова илиСвязаться с поддержкой.
Нужна более конкретная помощь?
Billing details are on the plans page; instance and ticket actions are in the dashboard; if self-service doesn't resolve it, contact us with your order number.