Centre d'aide
Browse by where you are in the process — purchasing, payment & setup, remote connection, or billing & tickets. Specific details defer to thepricing pageand ticket replies.
Phases d'utilisation
Cliquez sur une phase pour accéder aux Q&A correspondants.
Produit & Spécifications
Avant de commander — Comprendre ce que vous obtenez
Les réponses ci-dessous décrivent le forfait standard. En cas de conditions particulières, le contrat et les tickets prévalent.
Machine dédiée ou ressources partagées ?
Plans are delivered asindividual Mac machinesfor remote development, build, and desktop use. Whether the machine is fully dedicated and the isolation granularity depend on thecontract and delivery notes; you can verify instance specs and connection endpoints in the console after login.
La bande passante ou l'IP publique est-elle partagée avec d'autres ?
Standard plans are labeled1 Gbps dedicated bandwidthanddedicated IPv4(seepricing page). If shared-resource tiers exist, they will be clearly labeled on the order page and order details — they are never mixed in silently.
Quelles régions de datacenters sont disponibles ?
Select a node on the pricing page at checkout. Common options includeSingapore, Japan, South Korea, Hong Kong, US Westand others (full list reflects live stock on the order page). The IP and egress route are configured to the selected region — seeplan details.
Qu'est-ce que l'option « connexion Thunderbolt multi-Mac » ?
An add-on that usesThunderbolt 5for high-speed multi-machine interconnect,add-onsuited for multi-machine workflows. Check it on thepricing pageorder page alongside your main plan; it is billed in the same cycle. See theadd-on price table.
Déploiement & Facturation
Comment vérifier les heures et les factures après le paiement ?
Daily plans are typically one-time purchases; weekly/monthly/quarterly plans are subscriptions. Guest orders can be merged by logging in with the same browser.
Combien de temps faut-il pour déployer après le paiement ?
Payment enters theticket & activation queue. Wait time depends onstock, review, and configuration; track progress in Orders & Dashboard. You will typically receive an email or in-site notification on activation (subject to actual configuration).
Où trouver le statut de la commande, la date d'expiration et l'historique de renouvellement ?
After login, go to theDashboardbilling/orders section (e.g. 'Invoices', 'Billing List', or order list) to viewstatus, billing cycle, expiry date, and renewal history.Weekly/monthly/quarterlyplans auto-renew if not cancelled before expiry;Dailyplans are one-time purchases. Guest orders can be merged by logging in with the same browser.
Accès distant
Après le déploiement — Comment se connecter à macOS ?
Graphical desktop uses VNC; command-line uses SSH. Both credentials are found in the dashboard — do not display them publicly.
Comment configurer le bureau distant VNC ?
Once the instance is ready, log in toTableau de bord, go to 'My Machines' and open theVNC, or open theremote desktop pageand connect with your order number and token. The token acts as a temporary key — keep it safe.
Comment se connecter via le terminal SSH ?
Copy theSSH command example(host, port, username, etc.) from the machine card in the dashboard and run it in your local terminal. Use the provided key or password — never upload private keys to untrusted environments or code repositories.
Console & Tickets
Gestion de l'alimentation et détails de l'instance dans le tableau de bord
Physical machine power operations are carried out by ops via the ticket system — not an instant button like a local VM.
Comment demander un démarrage, un arrêt ou un redémarrage ?
Initiate apower operation(on / off / restart) from 'My Machines' on the target instance. The request enters theticket system, ops execute it and write back the status. Processing time depends on the queue and data center schedule.
Où trouver le CPU, la RAM et l'IP ?
Log in toTableau de bordand go toOverview / My Machinesto view CPU, RAM, disk, IP, region, and SSH/VNC access. If details don't match expectations, submit a ticket with your order number.
Support humain
Si la documentation ne suffit pas — Comment nous contacter
Our team needs enough context to resolve issues in one round — the more complete your order number and reproduction steps, the fewer back-and-forths needed.
Quels canaux de support sont disponibles ?
Please contact us viaticket systemor the methods listed on theContacter le supportpage. Include yourorder number, instance ID, symptoms, and timeline; for connection issues, adding the steps you've tried and error screenshots helps significantly.
Aucun résultat trouvé. Essayez d'autres mots-clés ouContacter le support.
Besoin d'une aide plus spécifique ?
Billing details are on the plans page; instance and ticket actions are in the dashboard; if self-service doesn't resolve it, contact us with your order number.