客户支持

把问题描述清楚，
我们更快帮你定位

已购用户请优先走Ticket console，订单号与实例 ID 会自动关联；售前与商务可发邮件，常见问题也可先查帮助中心。

提交工单 support@kvmkit.com

Ticket console

First choice for existing customers. Delivery, connection, billing & instance issues — your order number is linked automatically and progress is trackable.

Aller au tableau de bord

E-mail

Pre-sales inquiries, business partnerships, and contact when you can't log in. Please state your purpose and preferred reply method.

support@kvmkit.com

Centre d'aide

Connection steps, console guidance, billing cycles, and common troubleshooting are all documented — most questions don't need human support.

Voir la documentation d'aide

Ticket · General inquiry

Within 24h on business days

Ticket · Marked urgent

Priority queue

Email · Pre-sales / business

1–2 business days

8 languages supported

Tickets and email are both available in the languages below. Just note your preferred language in your first message.

  • 简体中文
  • 繁體中文
  • English
  • 日本語
  • 한국어
  • Deutsch
  • Français
  • Русский

Service hours are primarily business days. Holidays and data center maintenance windows may cause delays — delivery queue status is reflected in the dashboard.

Meilleure méthode

Soumettez un ticket dans la console et fournissez toutes les informations en une seule fois

After logging in, go to the dashboard and create a new ticket, selecting the appropriate category. You can also submit a ticket directly from the 'My Machines' page for a specific instance — context is carried over automatically.

  1. 1

    Log in to Dashboard

    Log in with your order email. Guest orders can be merged by logging in with the same browser.

  2. 2

    Create & select category

    Separate inboxes for activation progress, connection issues, billing questions, etc. ensure routing to the right queue.

  3. 3

    Follow up & resolve

    Replies stay in the ticket thread for easy team handover. Confirm resolution in the same page when done.

Route by scenario

Different needs, different channels

The right channel means fewer follow-up requests. The table below shows recommended paths for common situations.

Ticket

Activation & delivery

Waiting for machine setup after payment, want queue status, or need to change data center configuration.

Include order number & selected config

Ticket

Connection & technical issues

SSH / VNC not connecting, system error, need restart or troubleshooting assistance.

Include instance ID & error screenshot

Ticket

Billing, renewal & refunds

Charge questions, invoice needs, subscription changes, or refund requests per terms.

Details atConditions d'utilisation

E-mail

Pre-sales & business

Not yet a customer, need bulk pricing, custom solutions, or partnership discussions.

support@kvmkit.com

Improve efficiency

Before reaching out — have this info ready

Providing everything upfront saves a round of follow-ups. For urgent issues, include 'Urgent' in the subject or first sentence.

  • Account & order Registered email, order number or instance ID (copy from console)
  • Reproduction steps What you did, expected outcome, and actual behavior
  • Errors & screenshots Terminal output, VNC screenshot, or browser console error
  • Timezone & availability For cross-timezone teams, include your timezone to help schedule follow-up

Common questions

Things people frequently ask about support

More instructions are in theCentre d'aide; plan details follow the pricing page and order.

Do I have to be logged in to get help?

Pre-sales and business inquiries can be emailed. For delivery and technical support for purchased services, use the ticket system to link your instance and history.

How long until my ticket gets a reply?

General inquiries receive a first reply within 24 business hours. Urgent fault tickets are prioritized — actual timing depends on the queue.

Is there phone or live chat support?

Currently tickets and email are the primary channels — they preserve context and allow proper routing. For complex issues we'll arrange further communication within the ticket.

Can I communicate in other languages?

Yes. Tickets and email support Simplified Chinese, Traditional Chinese, English, 日本語, 한국어, Deutsch, Français, and Русский. Just note your preferred language in the first message.

Related links

Centre d'aide Connection, billing & console guide About Kvmkit Company overview & service philosophy Conditions d'utilisation Refunds, disputes & obligations

Prêt à décrire votre problème ?

Include your order number and reproduction steps — we'll locate the problem faster.

Soumettre un ticket Voir d'abord la documentation d'aide